For customers within Australia
If your garment is in stock, Living Silk will dispatch your parcel within 2 business days of receipt of your order. If we need to make your order, we will be in touch via email to ensure a suitable delivery time.
Once your order is dispatched, we’ll email you the Australia Post tracking number so you can follow the progress of your delivery. Within Australia, delivery time is usually within 2, perhaps 3 business days at the most.
For orders under $200, postage is a flat fee of $10. For orders over $200, postage is a flat fee of $15. The postage is included automatically at the checkout.
For customers outside Australia
We ship overseas daily via DHL Express. Once your order is dispatched, we'll email you the DHL Express tracking number so you can follow the progress of your delivery. DHL shipping times are within 4 - 5 business days worldwide and the shipping fee is a flat rate of USD 20 (or the equivalent amount in your local currency) which is included automatically at the checkout.
If we need to make your order, we will be in touch via email to ensure a suitable delivery time.
As always, if you have any queries, please email shop@livingsilk.com - we are here to help you.
We understand that purchasing garments online can be a little difficult - that's why we offer a full 14 day refund policy for all online purchases.
For customers within Australia and non USA based customers:
For exchanges & refunds for online within Australia and non USA based customers, we appreciate that international postage timeframes is out of your hands. So, if you can email proof of postage for the return/ exchange within 14 days of you receiving the goods, actual postage time will be waived.
Please send your garment and original sales receipt to:
LIVING SILK
82 Latrobe Terrace
Paddington
Brisbane 4064
Queensland Australia.
For USA based customers:
We are happy to accept return garments to our dedicated TX mailing address via DHL Express and Fedex. Please do not send via USPS.
Please send your garment/s and original sales receipt to:
Olivia Russell
Living Silk
1321 Upland Dr.
PMB: 9008
Houston, TX 77043
USA
The returned garment/s must be in the same condition as when it was quality-reviewed and dispatched by Living Silk. We do not accept returns on items that appear to have been worn, used or damaged in any way. Living Silk does not accept refunds or exchanges on accessories, including jewellery, clutches and soft silk shawls.
Dresses and 2-piece outfits for the modern mother of the bride / groom.